Shipping policy

Shipping Policy

Last updated: May 2026

At SkinNOva, we aim to process and ship all orders as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, sales, or high-demand periods.

Shipping Times

Estimated shipping times:

2 to 5 business days  

Shipping times are estimates only and may vary depending on location, customs, and carrier delays.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. SkinNOva is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:
support@skinnova.co

We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can assist you.

Contact Us

For any shipping-related questions, contact:
support@skinnova.co