Shipping policy
Shipping Policy
Last updated: May 2026
At SkinNOva, we aim to process and ship all orders as quickly as possible.
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, sales, or high-demand periods.
Shipping Times
Estimated shipping times:
2 to 5 business days
Shipping times are estimates only and may vary depending on location, customs, and carrier delays.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. SkinNOva is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
support@skinnova.co
We will work with the shipping carrier to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can assist you.
Contact Us
For any shipping-related questions, contact:
support@skinnova.co